Crazy Gems Terms and Conditions — Please read before use

1 General Terms & Eligibility

Crazy Gems (crazygems.bet) is an online gaming and betting platform. By accessing this platform, creating an account, or using any of our services, you confirm that you have fully read, understood, and agreed to these Terms and Conditions.

Crazy Gems may update these Terms & Conditions from time to time. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

• You must be at least 18 years old to use this service.
• Online gaming must be legally permitted in the country or region from which you are accessing the platform.
• You must log in to your own account and place bets yourself — playing on behalf of another person is not permitted.
• Crazy Gems reserves the right to refuse service to any individual without providing a specific reason.

2 Account Registration & Verification

You are required to provide accurate and complete information when registering at Crazy Gems. If any details provided at sign-up are found to be false or misleading, Crazy Gems reserves the right to close the account and forfeit any balance at any time.

Information Required at Registration

• Full name (must match your National ID)
• Active mobile number
• Date of birth (to verify 18+ status)
• Email address (if applicable)

KYC Verification Process

Crazy Gems may require KYC (Know Your Customer) verification before processing withdrawals or for transactions above a certain amount. This may involve submitting a copy of your National ID, passport, or driving licence. Withdrawals may be held until verification is complete.

Password Security

Keeping your account password confidential is your responsibility. Crazy Gems will not be liable for any loss resulting from sharing your password with someone else. If you notice any suspicious activity, contact support immediately.

3 Deposit & Withdrawal Policy

Crazy Gems supports deposits and withdrawals via Bangladesh's leading mobile banking services — Mobile Pay, Nagad, and Rocket. All transactions must be made from an account registered in your own name.

Deposit Rules

• The minimum deposit amount may change from time to time — check the payments page for the latest information.
• Deposits are typically credited to your account within 30 seconds to 5 minutes.
• If a deposit fails but funds have been deducted from your mobile banking account, please contact support.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 24 hours, though delays may occur due to bank working days or verification requirements.
• Withdrawals may be blocked if you have an active bonus and the wagering requirements have not been met.
• Crazy Gems reserves the right to hold withdrawals while an investigation into suspicious activity is ongoing.

4 Bonus & Promotion Terms

Crazy Gems regularly offers a variety of promotions, including welcome bonuses, reload bonuses, cashback, and tournament prizes. Each bonus has its own terms, which are detailed on the relevant promotion page.

General Bonus Terms

• Wagering Requirements: Each bonus carries a specific wagering multiplier (e.g., 20x, 30x), meaning you must wager the bonus amount that many times before withdrawing.
• Time Limit: Each bonus must be used within a specified period. Once expired, the bonus will be automatically forfeited.
• Game Restrictions: Some bonuses are only valid on specific games. Full details are outlined in each bonus's individual terms.
• Bonus Cancellation: If a terms violation, duplicate account, or irregularity is found, the associated bonus and any winnings will be voided.

Bonus Abuse Is Prohibited

Attempting to exploit bonuses through dishonest means is treated as a serious violation by Crazy Gems. This includes claiming bonuses across multiple accounts, attempting to complete wagering requirements through risk-free bets on specific games, or manipulating the system in any other way.

5 Betting Rules & Payouts

Specific rules apply to all games and betting activities on Crazy Gems. slots, Live Casino, and Sports Betting each have their own separate rules.

Sports Betting

• Once a bet is confirmed, it cannot be cancelled.
• If an event is cancelled or suspended, bets will be refunded.
• If incorrect odds are published, Crazy Gems reserves the right to settle payouts based on the correct odds.
• In-play betting rules may differ once a match has kicked off.

Casino Games

• All casino games use third-party certified RNG.
• If a game is interrupted due to a technical issue, the outcome will be determined based on the last valid game state.
• RTP information for each game is available within the game itself.

Maximum Win Limit

Crazy Gems may set a maximum withdrawal limit per player within a given period. These limits may vary by game and promotion and are subject to change.

6 Prohibited Activities

The following activities are strictly prohibited on Crazy Gems. If detected, your account will be permanently closed and any associated winnings will be forfeited.

• Managing multiple accounts or using an account on behalf of someone else
• Using a false identity or fraudulent documents
• Using hacking tools, bots, or automated software
• Exploiting bonuses through irregular or suspicious betting patterns
• Money Laundering or Illegal Financial Transactions
• Exploiting system vulnerabilities or bugs for unfair advantage
• Misconduct or harassment toward other players or staff
• Operating an account on behalf of a minor or allowing a minor access to it

7 Account Closure & Suspension

Crazy Gems reserves the right to close or temporarily suspend any account, either at its own discretion or at your request.

You can close your account yourself

To close your account for any reason, please email our support team. Make sure to withdraw any remaining balance before closure. Self-exclusion is also available under our responsible gaming options.

Reasons Crazy Gems May Close an Account

• Terms Violations or Prohibited Activities
• Providing False Information or Failing Identity Verification
• Long-term inactive account (typically 12 months)
• Direction from legal or regulatory authorities

Any valid balance remaining at the time of account closure will be returned. However, if the account is closed due to a breach of terms, funds and bonuses may be forfeited.

8 Privacy & Data Protection

Crazy Gems takes the protection of your personal data seriously. Our full Privacy Policy is published separately and is considered part of these Terms & Conditions.

• Your information is never sold or shared with third parties without authorisation.
• Payment information is secured with 256-bit SSL encryption.
• Information may be disclosed in response to a valid request from a legal authority.
• For more details, visit our Privacy Policy Read.

9 Responsible Gaming

Crazy Gems believes gaming should be a source of entertainment, not a problem. We encourage all players to game responsibly.

• You can set your own daily/weekly/monthly deposit limits.
• A cooling-off period is available — from 1 day up to 6 months.
• Self-Exclusion — take a complete break from the platform for a set period of time.
• If you have any concerns about your gaming, please reach out to our support team.

For more details, visit our Responsible Play View page.

10 Right to Amend Terms

Crazy Gems reserves the right to modify, add to, or remove these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via your registered mobile number or email. Continuing to use the platform after any changes takes effect will be considered acceptance of the updated terms.

• The date of any changes to the terms will be shown in the "Last Updated" section at the top of this page.
• It is your responsibility to review this page periodically.
• If you do not agree to the updated terms, please stop using the platform and contact support to close your account.

11 Dispute Resolution & Contact

If you have a dispute or complaint, please reach out to our customer support team first. We always strive to resolve issues quickly and fairly.

Complaints Process

1. Submit a complaint via live chat or email with full details.
2. Our team will provide an initial response within 48 hours.
3. Additional information or documentation may be requested if needed.
4. A final decision will be communicated within a maximum of 14 business days.

Contact Information

For any questions or issues, reach us at:

• Email: support@crazygems.bet
• Live Chat: Click the icon at the bottom right of the website
• Time: 7 days a week, 24 hours a day